Mike’s Points

Why Mike’s Points? I’m providing “points,” comments & links about PR, journalism, social media, branding, marketing & other items of interest.

December 30th, 2008

Socializing your Website

Cheers (Sociables!) by Blazey on FlickrIf you have a Website, you can do social media marketing. A big part of any PR — or any type of marketing for that matter — is making it easier for your audience to do their job, use your stuff, buy your products and services, etc.

Below are buttons, tools, widgets, gadgets and other neat items you can incorporate into your Website to make it sociable. You don’t have to redesign your site. It takes simple programming and a little effort to incorporate any of the below.For the specific programs and companies listed, I’m sure there are alternatives. I’m not necessarily playing favorites, just listing what I’m familiar with or found via a search.

  1. ShareThis: A cool tool you can add to make it easy for users to bookmark, email and post your content. (I saw a great overview during a recent Social Media Breakfast-Cincinnati event.)
  2. Pictures: You must have some images — products, your plant or office, people, etc. — why not load them to a Flickr account and have a badge on your site that rotates them? (Example here in the right column. One blog shows you what to do, but you don’t need to have a blog to have an image badge.)
  3. Video: If you have product demonstration, training, sales/advertising or other video, slap it up on YouTube and allow users the chance to view it on your site. Here’s a how-to/overview article.
  4. Add RSS feeds to your newsroom or other site section that is (or should be!) updated regularly.
  5. If you have products, considering offering a site visitor-generated rating system. Yes, there are various issues to consider before doing so, but it could be an effective way for positive, third-party review of your company’s products.

What other relatively easy tools and tricks exist to make an existing site more sociable?

-Mike

Image of Cheers (Sociables!) by Blazey.

December 26th, 2008

Using Social Media: Local, non-profit charities

Of all the types of organizations, member-driven associations and charitable organizations can benefit the most from social media. Social media offers great vehicles for communicating with members and potential members; those you seek to serve and potential donors. While associations and charities provide value in representing members or seeking to serve certain populations as unified voices, they also must communicate with those it serves and, in many cases, contributors.

As I did in November for B2B manufacturing, I’m offering some brainstorming ideas of how locally-focused, non-profit charitable charity-mercy-lawrence-op-on-flickr.jpgorganizations can use and benefit from social media. And, of course, any feedback and definitely other ideas are welcomed and appreciated.

Blog: A charitable organization’s main audiences are the people it serves/helps and those who contribute in-kind or financially for the association’s cause. So, the charity should only blog if either audience is significantly online. Once you determine if a key population of your audience is online, why and how blog?

A blog is an effective way to communicate to the public at large. You can communicate with your connections and those who you hope to connect with. This can be done through communicating:

  • Events — to raise money and to help those you serve. Also can include reports/after-event coverage of pictures and recaps.
  • Testimonials and examples of those you help — to humanize the people you serve, show the real need you are meeting.
  • Special pleas — for fund-raising events or campaigns, and for special needs to help those you serve. A blog is a great platform to state your case and interact with audience members and other key populations when they comment.
  • Resources that also can help those you serve — this information would mostly be sidebars, not posts, but still great information to show how you are helping and striving to achieve your mission.
  • Use it as your newsroom by using posts for your news releases, with links to images either on your site or hosted on places like Flickr.
  • Highlight volunteers who are integral in the services you provide.

Facebook/Ning: While a blog is to everyone, you can take advantage of the functionality of networking sites like Facebook or Ning to communicate with your connections (again, those involved in funding and those you help). You can customize the privacy settings for those sites, communicate with members via email, post images, have discussions, etc. These types of social networking sites allow for direct communication — kind of like an opt-in email distribution list, but only much more functional and flexible to communicate with people you are connected with.

Education/Training: If part of your service is in educating or training — and, again, if the population you serve is often online — there are many technologies you can use to expand your service. Of course, sometimes you may want to incorporate these into your blog or group, if pertinent. I’m talking about technologies like SlideShare and Citrix’s GoTo Meeting.

As part of the above, you can take advantage of other social media technologies, like Flickr, YouTube and related image- and video-sharing sites to tell visuals stories about your organization. You also should incorporate RSS feeds, and see if you can incorporate user-generated content by bringing images, video, posts, etc., with tags related to your cause or organization. As a great example, see what R.E.M. did for its 2008 tour. (This last item depends on what type of organization you are, your reach, etc.)

-Mike

Image of Charity & Mercy by Brother Lawrence Lew, O.P.

December 18th, 2008

My Tuesday — by the numbers

Like many people who blog, I try not to focus (too much) on me. I try to provide information, pointers and opinion that might be of some value. But, because my Tuesday of this week was so extraordinary, I thought I’d take the liberty of using my blog to blog about my day. Don’t worry, I plan to go  back to regular programming soon.timshigel-sharethis-preso.jpg

On Tuesday, I attended my first Social Media Breakfast — this one in Cincinnati — and saw a very good presentation from ShareThisTim Shigel. So, while you can learn about the event in many other places, let me tell you how my day went — by the numbers:

cincyreds-hof.jpg1 Social Media Breakfast-Cincinnati, sponsored by GameDay Communications, and hosted by the Cincinnati Reds Hall of Fame

2 states I traveled in (my own of Michigan and Ohio)

5 people I talked with after Shigel’s presentation: Kevin Dugan, Mike Boehmer, Dan Lally, Kendra Ramirez and Tim from Profitability (from I think a company called Data Storage. We didn’t exchange cards, so can’t be sure on his company.)

2 introductory meetings afterward the SMB with contacts at two great Cincinnati agencies

8 hours of total driving

1 call to schedule 12/22 interview for a part-time PR gig in Northwest Ohio

3 calls and/or interviews with sources for story in the Toledo Free Press (where I’ve been doing some stringer work)mileage.jpg

48 ounces of coffee

50+ ounces of Vitamin Water (two containers, one on drive south, one on drive north)

453.3 miles of driving, round-trip

1 fantistically amazing day full of new information, productivity and potential!

December 10th, 2008

Repost of TalentZoo Column: Job Search & Marketing Lessons Similar

In almost everything I do, I want to make a positive impact on someone, something, etc. More often than not, I think in context of my writing, my professional work. When that impact is seemingly on a personal nature, it’s such a humbling experience.

I’ve been writing for TalentZoo since January. While some of my early Marketing Moxie columns have been rated, overall I’ve not seen a lot of feedback, either in ratings or comments. But, with my latest one, I’ve received a few emails and there are currently three comments. I appreciate any time someone takes the time to respond in some way about something I’ve written. And, from the three comments left, it’s good evidence that there are plenty of solid professionals also seeking jobs.

Below is a re-posting of that TalentZoo column. To read the comments, click here and scroll down. Of course, any and all feedback is appreciated.

Job Search and Marketing, What’s the Difference?

It’s been a bit ironic that, for the past couple Talent Zoo columns, I’ve been out of a job since mid August. While I continue to seek full-time employment and develop freelance work, I have learned many lessons about relationships and communication – lessons that can be applied whether you are talking about marketing or trying to find a job.

Let’s look at five lessons, and with each one, I’ll show how you can apply it to your job search or your marketing communication efforts.

1) It’s what you know AND who you know

In a job search, you definitely need certain qualifications for every job. Your schooling, experience and skills are the cost of entry. However, rarely is anyone hired just by his or her resume. The hiring process is subjective. You are judged by how you look and present yourself, how you sound, how you answer questions, even the small talk before and after interviews. Often enough, people hire those they know and/or feel comfortable with. So, don’t sweat interviews. It’s good to be nervous, but as long as you’ve prepared as best you think you can, just be yourself. Also, can’t know about every job opportunity – but with a solid, sincere network of friends and acquaintances, you can know about a lot more than you can yourself. Your success depends upon others nearly as much as it depends on you.

In marketing, aspects like price and perceived value, style and design, and other factors influence the purchasing decision. Those items are the “what you know.” In many ways, especially the more price sensitive items, personal relationships don’t play a key role. For example, do you really buy that brand of spaghetti because you like the check out cashier? No. But, when you are buying other items like a car, insurance, or a new injection molding machine for your plant, how you feel about the sales person and the company behind him or her affects your decision.

2) Typing is a poor substitute for real communication

When you are typing a letter, email or IM, you’re communicating in black and white. Rarely is true communication like that. It’s easy for points to be misconstrued and wrong assumptions to be made. If an assumption is made in a verbal, face-to-face conversation, a wrong assumption can quickly be corrected. In an email, not so much.

In your job search, be certain you type what you mean, and that you are clear, concise – whether you’re typing a cover letter or an interview follow up. It’s why the personal interview is so important. It’s also why you need to find other and more ways to communicate. Do more than the simple post-interview follow up. While you are being considered, share industry and other pertinent information to the recruiter or hiring manager. Show your interest in the company – act almost like you’re already hired.

Traditional marketing calls for one-way communication. A company advertisement, direct mail, coupon or even a news release in a newspaper – it’s communication to the consumer. True sales are done through personal interaction – by the salesperson – and now more and more via social media. Yes, blogging, Twittering, board participation, etc., is still done via typing. However, you can add a personal touch to a company, association or other group by reaching out and connecting with the marketplace.

3) Look outward

When you are job searching, it is so easy to be caught up in what you offer, your experience, your skills, your salary requirements, your professional goals, etc. And, they are important. However, as noted above, the job hiring process is a lot about connecting. Look at how you can add value to the prospective employer by sharing pertinent information. You also can know your network and keep your eyes and ears open to job opportunities that don’t apply to you. Help others find a new career.

Ultimately, marketing is about connecting wants and needs to products and services. Yes, features and benefits are important, but make sure they are communicated with the viewpoint of your audience in mind. Don’t blanket your audience with the same product benefits. As much as you can, segment your audience and tout the benefits specific to them.

4) Timing is everything

You may be ready for that next job – but no one in your region is hiring. Just keep looking; you probably haven’t reached out to every employer prospect yet. Keep plugging along (I surely am!). Despite the economic downturn you read about every day, companies are hiring. Most of the job interviews I’ve had have been for new positions. That means growth. Keep your resume current to prospective employers and stay in contact. Make sure you are top of mind when they are ready to hire.

Just as you have to stay top of mind to prospective employers, you have to stay top of mind to prospective customers. For commodity items, price is a big determining factor. For larger-ticket items, timing plays an important role. Just because you may be offering price incentives doesn’t mean your prospects want what you have. That’s why you need to keep up the marketing communications and the sales contact. Establish and build upon a connection, a relationship. When the time comes and if you’ve stayed in touch, that prospect will think of you.

5) Have faith

Whether you are job hunting or in marketing, if you are confident in your abilities, honest and ethical in your approach, and persistent – have faith that what you are doing will bear fruit. You may not always know the timing nor like the timing, but have faith and keeping building those connections, and helping others. Ultimately, it really is as simple as that.

-Mike

November 26th, 2008

Quotable Quotes: Communication

“Typing is done in black and white. Communication is not.”
-Mike Driehorst

Of late and often enough, I’ve been involved in and have seen situations where misunderstanding has come from email communication. Assumptions are made. Motives are read into what is typed. Much of it can be avoided with a simple telephone call — either at first or in reply. Remember, typed communication is not always a substitute for verbal communication.

November 23rd, 2008

Plenty to be thankful for at Thanksgiving

For most people, this is a short week, but also a bit hectic. Have to finish up projects, meet early deadlines and possibly sneak out early Wednesday or even just take Wednesday off and enjoy five days away from the office — wherever and whatever your office is.

While I still am pursuing freelance opportunities (hint!) and full-time employment (hint! hint! ;) ), there’s plenty to be thankful for this week — and every day of the year. Let me list five things and see if I can start a meme (or, duplicate one if it’s already been started):

For starters, let me combine #1 and #2 into my family. While my wife and I have a lot in common (which can cause, um, issues), we also complement each other in many ways (which also can cause issues — but more often than not, results in family balance).  I am very thankful for her support, love and the fantastic mother she is. She is a major reason why I am who I am, and who I will become.

I’m also thankful for — blessed with — our four children. As I’m sure most every parent believes of their own children, we have four great children — each with their own special talents (even our 16-month-old daughter) and personalities, and sound character.

For #3, I’m thankful for the personal friends I have begun to know and those I am getting to know better. Surprisingly, one of the best things to happen to our social life is having children — and getting to know the parents of their friends.

For #4, I’m thankful for the many people I know professionally and have come in contact with — and have learned so much from. From your own posts to links to other great information, I’ve learned a lot.

While I am thankful for God and my faith in him (which has substantially grown since November 2006, but still needs to be so much stronger), let me finish with something different and a bit trivial for #5: I’m glad that my mom saved a lot of my childhood toys and such. I smile when I see my youngest daughter pushing one of the two Pinewood Derby cars around (I brought both home after my youngest son started Scouts this year). And, the old Fisher-Price airport and gas station have provided my kids with plenty of fun when we visit. It’s something my wife and I already are thinking about — what toys of our kids should we save for our grandchildren to play with?

Okay, now that I’m done, I wonder what Ike is thankful for, or even Kami, Kevin, Chris or Christine?

Take care, and of course, THANK YOU!

-Mike

November 21st, 2008

Media relations is media relations … right?

I’m fascinated by human nature, how and why people interact, and the processes of how successful results come to be.

If you’ve done any social media outreach — and been successful — then I assume you’ve also been involved in traditional, offline media relations — and been successful.

While there are many similarities, I’ve found that there are enough differences in the process of suggesting stories to media contacts — whether offline or online.

The similarities should go without saying, like:

  • Know the media outlet and person(s) you want to contact. Know what topics are covered, who the audience is, how the people like to receive story suggestions/ideas, etc.
  • Know that — no matter if you’re talking to your client or employer about “hits” or “getting placements” — you are still dealing with people.
  • While you have some level of influence — you do not have anywhere near the final say as to if a story idea is published. After all, it ain’t an ad you’re suggesting — it’s much more valuable.

But the differences are subtle.

Generally speaking, when dealing with offline media, you’re dealing with a professional. Someone at his/her job. Someone getting paid.

When you are dealing with social media — I’m mostly talking bloggers here — you’re dealing with people with a passion about a topic. While more and more bloggers seem to be making a career out of it, there are still very much elements of dealing with an every-day person who is blogging more out of passion than profession.

The subtly comes in how you contact the two types of media outlets.

Assuming personal preferences don’t dictate otherwise, it seems:

With offline, traditional media, you give them the materials that will make it easier for them to write a story about your suggestion. Materials like sending images or links to images; sending a well-written, AP-Style news release; and coordinating an interview between a reporter and your client/employer.You’re definitely not writing the story for them, but you are doing as much of the leg work as possible.

With online, social media, you are providing access to information, images and people. You direct bloggers where to get the information, and what you can provide (like contact information for a company official, and information that you can’t link to).

While the decision whether or not your story idea is published is ultimately up to the reporter or blogger, it seems more important that the blogger maintains an air of independence and separation from the subject than the reporter. It’s not a huge separation, but because it is the job of reporters to get information, there’s a closer relationship between professional media and PR/media relations personnel.

With bloggers, generally speaking, they didn’t start blogging because they wanted to inform. So, my feeling is that PR/media relations personnel need bloggers way much more than bloggers need PR/media relations personnel.

I definitely don’t mean to impune the objectivity and independence of professional media, but it seems there is a stronger need and desire by bloggers to remain untarnished by PR/media relations professionals.

Thoughts?

-Mike

November 10th, 2008

In case you missed it….

Like I’m sure most, if not all PR and other professional communicators, I read a lot. I receive a lot of email newsletters, and when gainfully employed, get a lot of client and industry print magazines and newspapers. Maybe it’s just the info-geek in me or something that all journalists — past and current — have in common.Read All About It Flickr by Mr. Noded

Whatever the reason, I have a need to feed the information beast within.

While I’m not fully caught up with my inbox reading and great pointers from those I follow in Twitter, I have read several informative articles that — in case you missed it — I’m passing along below.

-Mike

Image: Read All About It. Some rights reserved.

November 7th, 2008

Using social media: B2B manufacturer

One of the most enjoyably-challenging parts of our jobs is brainstorming. Getting those creative juices flowing. Trying to solve a challenge for your employer or a client. No idea is too stupid (more or less).

So, as a way to develop ideas for my blog, keep my creative juices flowing and a few other benefits, I thought I start a periodic series of how different kinds of businesses and other organizations can benefit from social media. Granted, there are other, more traditional marketing means companies should explore, but they are likely already doing them.

So, let’s have some fun and brainstorm ways that different types of organizations can take advantage of this new marketing vehicle commonly called social media. Please have a look at the below and offer your own feedback on my ideas, and offer your own on how this hypothetical company can take advantage of social media.Sergei Prokudin-Gorskii: Cotton textile mill, probably in Tashkent, ca. 1910

Company Profile: Medium-size manufacturer. Let’s say it’s a machine manufacturer that sells to molders, shops or related companies that make things. Predominantly B2B focus. If it’s public, there is a need to communicate with the investor community and media. If private, the focus is on the trade audience, including media. The only consumer media of interest is the local business media for each plant location. The local general consumer media is of interest, but definitely not an integral part of its marketing plan.

Being a B2B company, the customer and prospect based is likely well-known, and likely includes engineers, technicians, some type of trade personnel, assembler or related. While people in purchasing and management are important, you also want to reach those who’ll be directly using or handling your product.

To best take advantage of social media, here’s what I’d recommend:

  • Of course, monitor social media. There are various comprehensive tools and services out there to use. Just like you would use a clipping service, you need to know what people online are saying about you and your industry. You should follow any social media mentions, and engage as appropriate.
  • For  B2B, discussion boards are your strongest community. It’s very possible that there are only a few or actually no bloggers to reach out to. It’s likely you won’t see good ROI if you start a company blog. Any blog activity you’re likely to see will be in the vertical markets. However, there is very likely at least one good forum out there to monitor directly and engage your direct customers and prospect. Become active in that or those boards. Use it to respond to application and similar, non-company questions; respond to questions or inaccurate information about your company; toss out ideas and general industry questions to use the forum as a targeted focus group.
  • If you have training videos that are not proprietary, educate the market. Establish your company profiles on video sharing sites like YouTube, Vimeo and countless of others. It cannot hurt you to have better trained, more educated people operating machines — and if your machines are being used as the example, it can only spur interest in your company. You may not be able to trace direct sales from the published videos, but you’ll likely be the only or one of the few in the industry making a public effort to educate. Posting the videos on various sites would also improve your search engine visibility, and even spur story ideas from the media that cover you and your industry. You can track video viewership and other stats via TubeMogul and I’m sure other services. (NOTE: I used the free version of TubeMogul in my previous job.) One neat thing about TubeMogul is that you can see a large list of video sharing sites.
  • Consider giving your Website visitors the ability to rate your product line (on a star or other grading system). Granted, machine specs for your customers vary and can be customized, but the base machines are pretty comparable for each line. Maybe you allow only registered site visitors to be able to rate machines. You’re not a large retailer, but depending on Web development costs and your marketplace, it could be worthwhile. Allowing your machines to be rated would be a way to get feedback on your product quality.

So, what do you think? Am I off base on any of the above? What else could a B2B machine maker do in social media? How could you work social media in with an investor focus?
-Mike

Image: Sergei Prokudin-Gorskii: Cotton textile mill, probably in Tashkent, ca. 1910. Some rights reserved.

November 6th, 2008

In everything, give thanks*

Since being laid off in August, I’ve been repeatedly humbled and grateful for the range of support and assistance I have received. From the simple, yet thoughtful words of support and job search leads, to those who have opened doors with introductions to people and firms.

While this experience is not anything I would ever wish on anyone, the past two-plus months has been a fantastic learning experience in many ways. One way, as noted at the start, is how fortunate I am to have at least some level of connection — whether reading their blogs, IMs and emails, past working relationships, mutual friends, great friends or whatever –with a whole lot of thoughtful, caring and flat-out nice people.

Your efforts have reminded me that I must not forget to be outward focused — even though it’d be easy to become focused on my needs.

So, I’m taking advantage of my blog to say thank you to all of you, including good friends like the Siegs and Walkers, along with people like Aaron Newman, Amena Zeeshan, Brian Shaler, Captain Hops, David Binkowski, Greg Brooks, Ike Pigott, Jeremy Pepper, Kevin Dugan, Matt Braun, Mike Brice, Peter Shankman, Sherrilynne Starkie and Theresa Sheroian.

-Mike

Note that some people didn’t wish to be named. That’s fine, as I don’t want to adhere to that cliche that “no good deed goes unpunished.” If I’ve forgotten anyone or if you are not named, I am sincerely sorry and it does not diminish my genuine gratitude for you.

*1 Thessalonians 5:18